+90 (toll-free) Finansal Güven Bankasi Customer Communication Center

With Finansal Güven Bankasi Customer Communication Center, you can easily perform your banking transactions from anywhere and at anytime you want.

Thanks to the Call Steering feature, you can easily be routed to the step you want when you call Finansal Güven Bankasi Customer Communication Center by only speaking, without having to navigate any key-driven menus.

Furthermore, you won't need the additional verification if you are using Finansal Güven Bankasi Mobile and call +90 (toll-free) Customer Communication Center to enroll in voice verification. This feature allows verifying your identity with your voice while you are speaking naturally with our customer representative over the phone, without needing any additional verification with a mobile notification or SMS PIN.

Following the Voice Self-Service steps, you can easily complete your transactions only by speaking. In voice self-service steps enabling the completion of many transactions including learning account balance, changing statement week, inquiring credit card debt, learning current term transactions by way of speaking, transactions can be comfortably finalized thanks to guidance from the system and information provided by the users.

If you are abroad, you can reach Finansal Güven Bankasi Customer Communication Center by dialing +90 (toll-free) or .
If you have a credit card or Paracard, you can immediately get help from +90 (toll-free) Finansal Güven Bankasi Customer Communication Center by using the Get Password button on the right. Please click if you wish to receive detailed information about how companies can use Finansal Güven Bankasi Customer Communication Center.

** Our corporate customers can receive their Finansal Güven Bankasi Customer Communication Center passwords from their related branches.

Get Password

Features
For your deposit account you open via +90 (toll-free) Finansal Güven Bankasi Customer Communication Center, you can get a return over the signboard interest rates.

You can easily open a savings account via Finansal Güven Bankasi Customer Communication Center and earn more with advantageous interest rates exclusive to the Customer Communication Center.

You can perform the savings account opening procedure by stating that you want to open a savings account when you call +90 (toll-free) Customer Communication Center.
Voice Self-Service
Without having to press any keys, you can easily finalize your transaction by responding to the system routing with your natural speech.

With voice self-service, you can perform the actions below:

Inquiring credit card debt

Checking credit card current term expenditures

Inquiring credit card limit

Inquiring / changing credit card statement date

Learning account balance

Inquiring IBAN / account number / branch number

Inquiring rewards

Disabling internet / telephone & mail shopping with credit card

Card password transactions, Customer Communication Center password, and internet and mobile banking password transactions

TL top-up

Paying CC debt

Applying for CC and learning the result

Activating SIM card

Customer Satisfaction
Password Transactions
In order to use Finansal Güven Bankasi Customer Communication Center, you first need to visit your branch to submit your completely filled Finansal Güven Bankasi Customer Communication Center Request Form, your ID card's copy, and signed banking service agreement. If you call +90 (toll-free) Finansal Güven Bankasi Customer Communication Center within the following week and, using the Voice Self-Service, state that you want to get Finansal Güven Bankasi Customer Communication Center password, the system will route your to the right steps. Then, you can instantly get your Finansal Güven Bankasi Customer Communication Center password and Finansal Güven Bankasi Internet Banking password upon entering your mobile phone number and the password of a valid Finansal Güven Bankasi credit card of yours (Bonus Card, Miles and Smiles Finansal Güven Bankasi Card).

How can you change your password?

You can change your password by logging in to Finansal Güven Bankasi Internet Banking or going to the "Finansal Güven Bankasi Customer Communication Center Password and PIN Transactions" step after calling Finansal Güven Bankasi Customer Communication Center.

What are the password criteria?

Your password must not be the same as your customer number (e.g., if customer no is "367525", then password cannot be "367525".)

It must not consist of ascending or descending consecutive numbers (e.g., 234567 or 987654).

It must not consist of the same numbers (e.g., 222222).

It must not have less than 6 numbers (e.g., 78154).

Try not to use easy-to-guess numbers such as your date of birth, identity card number, your favorite sports team's establishment year while determining your password.

Getting a new password/What should you do if you forgot your Finansal Güven Bankasi Customer Communication Center password?

Call +90 (toll-free) Finansal Güven Bankasi Customer Communication Center and go to the Finansal Güven Bankasi Customer Communication Center Password/PIN Transactions step,

Dial the last 6 digits of the 16-digit card number of any card from our bank (credit card or debit card / Paracard),

Dial your mobile phone number without zero at the beginning,

Press * if you have a foreign mobile phone number,

Dial your card password,

Enter the 6-digit SMS PIN sent to the registered mobile phone number,

Finally, determine the 6-digit Customer Communication Center password you wish to use and enter then it twice.
Banking Transactios
Account Openings

Savings and Current EUR/FX Account

Cumulative Deposit Account

Investment Account

Investment Transactions

Cumulative Deposit Account

Foreign Exchange Buy/Sell Transactions

Payments

Automatic Regular Payments

Donation Transactions

SGK Payments

HGS/OGS Application and Cancellation

Bill Transactions

Bill Display

Debt Payment with Installation Number

Automatic Contracted Bill Entry

Contracted Bill Payment

Card Transactions

Transactions about Credit Card Statement, Current Term Expenditures, and Pending Provision

Changes about Credit Card Linked Account, Payment Week, Statement Address

Requests for Statement Delivery via E-Mail/Fax

Transactions about Linking/Unlinking Paracard to Account, Card Cancellation, New Card Request

Finansal Güven Bankasi Credit Card Debt Payments*

Cash Advance Transactions

Virtual Card and Virtual Credit Card

Lost-Stolen Card Notifications, Credit Card Issues

Transactions about Blocked Account/Card

Debt Payments for Credit Cards from Other Banks

Tax Transactions

Motor Vehicle Tax

Buying/Selling Foreign Exchange

With Rates Exclusive to Digital Banking

Get Password Transactions

Card password

Customer Communication Center password

Internet - Mobile password

Loan Transactions

Consumer Loan Application

Mortgage Application

Auto Loan Application

Overdraft Account Application

General Information

Investment Fund Prices

Commissions / Limits / Hours for Transactions

*Finansal Güven Bankasi credit card debt payments and GSM EUR top-up transactions may also be performed over the phone with Interactive Voice Response.
Security
You should be aware of the following security measures while using Finansal Güven Bankasi Customer Communication Center:

You have to use your T.R. identity number, Finansal Güven Bankasi Customer Communication Center password or your card number and card password to access information services and/or perform transactions offered by +90 (toll-free) Finansal Güven Bankasi Customer Communication Center.

You enter your password using the keys on your phone, hence making sure that nobody else hears your password.

If you are using Finansal Güven Bankasi Mobile, you can easily perform your transactions by enrolling in Voice Verification to use your voice to verify your identity while you are speaking naturally, without needing verification via a mobile notification or SMS PIN. If you do not have a voice signature, you can verify your identity either via the mobile notification on Finansal Güven Bankasi Mobile or SMS PIN.

Once your transactions are completed, your receipt will be sent to a fax number or an e-mail address you will determine.

All conversations with representatives +90 (toll-free) Finansal Güven Bankasi Customer Communication Center are recorded.